TERMS AND CONDITIONS

Le Crane Clothing S.L www.lecrane.com(nuestra “Web”) y todo lo relacionado con nuestros servicios están detallados y disponibles conforme a los Terminos de Uso y Condiciones y cualquier otra ley señalada en nuestra pagina. Para poder acceder, usar y comprar nuestros productos usted deberá leer, entender y aceptar estos Terminos de Uso..

1.1 LeCraneClothing offers the products for sale on lecrane.com exclusively to users over 18 years of age and with sufficient legal capacity to be bound by these Terms of Use. The user also expressly and without exception accepts that access and the use of the website, its services and content is carried out under its sole and exclusive responsibility. If you are not an end consumer, we invite you to refrain from conducting business transactions on lecrane.com

 

1.2 LeCraneClothing reserves the right not to respond to orders placed by users that do not conform to what is established in the previous point.

 

1.3 These Terms of Use exclusively govern the offer, the acceptance of purchase orders and the sending of products to the users of lecrane.com

 

1.4 LeCraneClothing reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to remove, limit or suspend it temporarily or permanently, or prevent access to the same, trying to inform the user of these changes, whenever circumstances permit, through their publication on the website.

1.5 LeCraneClothing does not guarantee, directly or indirectly, the content offered by third parties, nor the truthfulness, reliability, accuracy, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights on this website are owned by LeCraneClothing. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.

2.1 On the website you will find information about the products and services offered and the possibility of contracting them. In order to correctly process the orders, the user must provide the data requested for this purpose and must adhere to these Terms of Use in the version published at the time of accessing the website. LeCraneClothing guarantees the adoption of the necessary measures for the processing of the personal data in accordance with the established in the Organic Law 15/1999 of Protection of Data of Personal Character. The personal data you provide us as well as your e-mail address will be included in the “Clients” and “Trade Policy” files, property of LeCraneClothing, whose purposes are to manage the data referred to customers, and data management referred to activities and commercial campaigns (e-mailing, web, postal mail, sms, signage, etc.), respectively. You can use your rights of Access, Rectification, Cancellation and Opposition by sending an email to tienda@lecrane.com (indicating in the subject “LOPD”). Navigation by the website does not require the condition of user, but the visitor must comply with the Conditions of Use of the website specified here. Access to the website is subject to prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.

2.2. As indicated above, before proceeding to purchase the products through the transmission of the order form, the user will be asked to carefully read and expressly accept these Terms of Use. We recommend that all users print a copy and file or reproduce another copy for their personal use.

2.3. To order one or more products on lecrane.com, the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the products added to the “Order” section and making payment of the order. When confirming the purchase of the products added to the “Order”, the user will have all the information regarding the order in process (including the cost associated with transporting the order to the address indicated) and all relevant contractual data.

2.4 The user who purchases products on the website, agrees to pay when confirming the purchase. Thus, the order will not be processed until the moment that LeCraneClothing receives the payment agreement.

2.5 Once the order has been formalized, the user will receive by e-mail a confirmation that the order has been made, detailing the products purchased and their prices, the shipping costs, the form of payment, the shipping address and the other contractual data of the transaction.

2.6 Orders will be archived in the database of LeCraneClothing for a period of time that will not exceed the limits established by the current legislation. The user can access his orders in the section, “Account Maintenance / Order Information”.

2.7 LeCraneClothing may refrain from processing orders sent by users who do not present sufficient solvency guarantees, which are incomplete or incorrect, those whose confirmation of payment is not received within 48 hours, and also in case the products selected are not available. In such cases, LeCraneClothing will inform the user by e-mail that the Order has not been processed correctly, specifying the reasons for it, and, if applicable, will reimburse the sum that has been anticipated for the unavailable products

3.1 LeCraneClothing products are only available on lecrane.com.

3.2 LeCraneClothing reserves the right to decide, at any time, the products that are offered on lecrane.com. In particular, LeCraneClothing may, at any time, add or remove products from the online store.

3.3 The essential characteristics of the products are presented on lecrane.com within each tab of the product. Despite the scrupulous care taken by LeCraneClothing in its reliable reproduction, the images and colors of the products put up for sale on lecrane.com could, however, not faithfully reflect the reality, due to the specific characteristics of the Internet browser or of the screen used by the user.

3.4 The prices of products for sale on lecrane.com always appear in euros with the corresponding VAT (21%) disaggregated. At these prices will be added the relevant shipping costs. The shipping rates will be communicated to the user when they formalize the order, and they must be accepted by the latter when confirming the purchase.

3.5 Product prices may be subject to updates. The prices that LeCraneClothing will apply to each order will be those at the moment in which the user confirms the purchase of the products added to the “Order”, regardless of the day of delivery. LeCraneClothing recommends making sure the price of final the sale before confirming the order.

4.1 The user who purchases products on the website undertakes to pay when confirming the purchase.

4.2 Payment of the price of the products and the respective shipping costs can be made against repayment (only this method of payment in Peninsula), through PAYPAL, and with credit cards (VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS) . LeCraneClothing is committed to using the most effective and safe methods of current technology to transmit data and payments for each transaction. These shipments will always be encrypted through a secure server (SSL).

4.3 In case the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to them. Such data will never be used by LeCraneClothing more than in order to complete the procedures related to the purchase, to issue the corresponding refunds in case of any returns and to prevent and inform the police forces in case of any fraud on lecrane.com. by the buyer.

4.4 The purchase price of the products and shipping costs will be debited to the user’s current account at the time of order confirmation.

4.5 Within 48 hours of receipt of the confirmation of payment, LeCraneClothing will send the user, by e-mail, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.

4.6 The invoice corresponding to the purchase made will be sent printed to the customer together with the Product or by e-mail if requested by the customer. Credit card fraud is a felony, and LeCraneClothing will bring legal action against anyone who commits a fraudulent transaction in our store.

5.1 LeCraneClothing undertakes to deliver the products in perfect condition at the address indicated by the user in the order form, during normal working hours.

5.2 LeCraneClothing shall not be liable for errors caused in delivery when the shipping address entered by the user in the order form is not true or has been omitted.

5.3 The maximum deadline for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery period is 3-15 working days, from the date of order.

These deadlines are means, and therefore an estimate. For this reason, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, LeCraneClothing will inform its customers as soon as it becomes aware of them.
Each delivery is considered made from the moment in which the transport company makes the product available to the user, which materializes through the control system used by the transport company

In case of delays in the delivery of orders attributable to LeCraneClothing, the user may cancel his order in accordance with the procedure described in the section ‘Returns’, as if a defective order was, without assuming the costs of shipping and return. Delays in delivery shall not be considered to be cases in which the order has been made available to the user by the transport company within the agreed period and can not be delivered due to causes attributable to the user.
5.4 If at the time of delivery the user is absent, the carrier will leave a voucher indicating how to proceed to arrange a new delivery.

5.5 If after 7 business days from the delivery the order have not arrived, the user should contact LeCraneClothing. In case the user does not do so, after 10 business days from the delivery to the distribution of the order, it will be returned to the warehouses of LeCraneClothing and the user will bear the costs of shipping and return to origin of the merchandise, as well as possible associated management costs.

5.6 If delivery can not be made due to loss of the package, our carrier will initiate an investigation. In such cases, LeCraneClothing will contact the user to decide if he cancels the order and pays the amount paid (cost of the products and shipping costs), or if he resends a new order at no additional cost.

5.7 At the time of delivery, the user must check the condition of the package before the transport company that, on behalf of LeCraneClothing, make the delivery of the product, indicating on the delivery note any anomaly that could detect on the packaging. If, after reviewing the product, the user detects any incidents such as blow, breakage or any damage caused by the product by the shipment, it must notify LeCraneClothing by e-mail in the shortest possible time (maximum 5 working days) , to be able to process the return.

5.8 Shipment fee

Península (Portugal incluido) > 40€ Free
Baleares y Canarias < 50 €
> 50€
3€
Free
Internacional 20€
Envío urgente 3€

6.1 Users benefit from the guarantee offered by the firm LeCraneClothing, in accordance with Law 7/1996, dated January 15, on Retailing.

6.2 Defects due to improper use or manipulation of articles or wear and tear caused by normal use of the same are not included in this warranty, nor are the defects or improper use of the washing instructions, which come in each garment.

7.1 The User will have a period of ten (10) business days, according to the official calendar of his place of residence, to return the order, starting from the date of delivery of the same according to article 44 of Law 7/1996 of Retail Commerce Management. To these effects, the User must send the product in perfect condition and in its original packaging, including everything that had been sent with it and its labels in perfect condition, to the address of LeCraneClothing. Exercised by the User the right of return, LeCraneClothing, will refund the amounts received by credit, without retention and in a term not exceeding 30 days. However, the foregoing, the right of withdrawal and / or resolution is excluded in those cases in which, by the very nature of the articles being acquired, it is impossible to carry out this.

7.2 It is possible to make changes from one product to another, there should only be stock of the desired product.

7.3 The cost of the return is carried out by the user, except in the case of defective or incorrect products.

7.4 In order for a return to be accepted, the products to be returned must meet the following requirements:

The unwanted product must be in the same state in which it was delivered, and must retain its original labeling and packaging.
The unwanted product must be returned using the same protective carton in which it has been received to protect the product or, in its absence, in a similar protective box in order that the product reaches our warehouse with the maximum possible guarantees.
A copy of the delivery note must be included inside the package, where the returned products are marked and the reason for the return.
7.5 If the requirements of the previous point have been respected, LeCraneClothing will send the user an e-mail confirming the acceptance of the return, and will proceed to the payment of the amount of the products returned, with the eception of the cost of return of the same. The shipping costs of the order will only be refunded in case of defective or incorrect products

8.1 For any clarification, incidence or claim, the user can contact the Customer Service of LeCraneClothing, accessing the “Contact” section, located at the bottom of the page and in the top menu, selecting the corresponding option.

9.1 All elements and contents of lecrane.com and each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published on lecrane.com (including menus, web pages, graphics, colors, outlines, tools, characters, website design, diagrams, structure, selection, ordering and presentation the contents, methods, processes, functions and software that are part of lecrane.com) are protected by the copyright and other intellectual property rights of LeCraneClothing and lecrane.com. Likewise, the website is considered a computer program and, as such, is also protected by intellectual property rights legislation. The access to the website or obtaining the condition of user does not imply a concession of licenses or authorizations on the mentioned rights of industrial and intellectual property.

9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by regulations in the matter of intellectual and industrial property on any of the elements referred to in the previous paragraph, with the express consent of LeCraneClothing. The user must use the materials, elements, contents and information that he accesses through the use of lecrane.com only for his own needs, being obliged not to perform either directly or indirectly a commercial exploitation of said elements.

10.1 LeCraneClothing has taken all measures at its disposal to prevent the publication of content describing or representing scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the users of lecrane.com, can be considered harmful to the civic convictions, the human rights or the dignity of the people in any of its forms and expressions.

10.2 LeCraneClothing has also taken all useful precautions to assure its users that the contents of lecrane.com are accurate and do not contain incorrect information or that is not up to date with the date of its publication on the website (and, as far as possible, later).
10.3 Although LeCraneClothing strives to ensure that it has continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow lecrane.com to operate without interruptions or discontinuities due to the need of performing website updates. LeCraneClothing can not guarantee to its users that the website operates with continuity and without interruptions, errors or malfunctions due to the Internet connection. In the event of any problems encountered while using lecrane.com, please contact our customer support team.
10.4 Users are fully responsible for their behavior, when accessing the information on the web, while browsing the web, as well as after having accessed. Therefore, users are solely responsible to LeCraneClothing and third parties for:

 

The consequences that may arise from a use, for purposes or effects illicit or contrary to this document, of any content of the web, made or not by LeCraneClothing, published or not under its official name;
As well as the consequences that may result from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the web or its services or prevent normal enjoyment by other users.

 

10.5 LeCraneClothing reserves the right to update the contents when it deems convenient, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the web to users who misuse the contents and / or breach any of the conditions that appear in the present document.

10.6 LeCraneClothing informs that it does not guarantee:

  • That the access to the web and / or the web of link is uninterrupted or error free.
  • In spite of having taken all necessary measures, LeCraneClothing can not guarantee that the content or software that users access through the web or of the link website does not contain any error, computer virus or other elements in the contents that may cause alterations in your system or in electronic documents and files stored in your computer system or cause another type of damage.
  • The use of the information or content of this web or link websites that users could perform for their personal purposes.

11.1 The online store lecrane.com may contain hyperlinks (known as “links” or “links”) with other websites that have no relationship whatsoever with lecrane.com or LeCraneClothing.

11.2 The purpose of such links is to assist the user during their searches and navigation, as well as to expedite the hypertext connection to other websites. Activation of the links does not imply any recommendation or suggestion of LeCraneClothing regarding access to these websites or browsing its pages, nor any guarantee on its contents, its services or the goods that supply and sell to Internet users.

11.3 LeCraneClothing does not control such websites or their contents, nor does it carry out operations to monitor them. LeCraneClothing can not be held responsible for the contents of these web sites or the rules they adopt regarding the privacy of the user or the treatment of their personal data while browsing them.

11.4 These Terms of Use and the privacy policy of lecrane.com do not apply to websites managed by third parties other than LeCraneClothing.

12.1 We urge all users to carefully read the privacy policy that applies even if they access and browse lecrane.com, even without acquiring any product.

13.1 LeCraneClothing reserves the right to modify the present Terms of Use at any time, without prior notification to the user, who in any case is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any product available on lecrane.com. In any case, the Terms of Use that are exposed on the web will be considered as valid and applicable at the moment the user purchases the corresponding products.

13.2 In the event that any clause in these Terms of Use is declared void, the other clauses shall remain in force and shall be interpreted taking into account the will of the parties and the very purpose of these Conditions. LeCraneClothing may not exercise any of the rights and powers conferred on this document which in no way shall imply the waiver thereof unless expressly acknowledged by LeCraneClothing legal prescription of the action that in each case corresponds.

14.1 These Terms of Use are governed by Spanish law, in accordance with Law 7/1998, of April 13, on General Conditions of Contract, Legislative Decree 1/2007, of November 16, approving the General Law for the Defense of Consumers and Users and other complementary laws, such as Royal Decree 1906/1999 of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999 , of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retailing and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

14.2 In order to resolve any controversy or conflict that arises from these Terms of Use, LeCraneClothing is subject to the criteria of determination established in the applicable legislation on consumers and users.