FREQUENTLY ASKED QUESTIONS

How to create an account on lecrane.com?

You can create an account by clicking here or in section ‘My Account’ which is displayed on the top right of your screen or on the home page. The next step is following the procedure and filling in form in section ‘Register’.

If you experience difficulty do not hesitate to contact our customer support team.

How to recover my password and username?

If you forgot your password firstly click on Log in on the top right and secondly on ‘Did you forget your password’?. We will automatically send the new password to your email.

How can I contact lecrane.com?

¿Do you have a question? ¿Do you need more information? Our customer support team is at your disposal. A specialist will be ready to answer all of your questions.

You can also get in touch with us sending an email to tienda@lecrane.com or by clicking on ‘Contact’, section in which you will have to fill in form.

What are the payment means?

You can choose between three different payment means:

Credit card: Visa, Mastercard, Maestro and American Express. Remember to choose this payment mean before verifying your personal details. Write the card number, its expiration date and the CVV code (on the backside).

PayPal: Choose the payment mean before verifying your personal details. Confirm the payment with your PayPal account.

Cash on delivery: this payment mean is only available in the Peninsula and Baleares.

Is it safe the online payment?

Make purchases without any problem on lecrane.com with a guarantee of reliability and high security. Lecrane.com takes care of every detail in terms of online payment. Your bank data shall be transmitted to our server through a Secure Socket Layer protocol and shall be transmitted to our bank, CIC. The registration of these data will not never take place.

Are the taxes included?

The VAT (21%) is included in the price of the articles available on lecrane.com.

What happens if I don’t like the product? Can I exchange it? Can I give it back?

Don’t worry! We resolve the problem! Access to Exchanges and Refunds.

Customer support team:

Do no hesitate to contact us (tienda@lecrane.com) if you have any inquiries or questions.

Is it possible to receive regular information by email with the latest news and offers of lecrane.com?

Absolutely yes. If you sign in on lecrane.com you will be informed about the latest news and offers.

Can I cancel the newsletter subscription and maintain my account?

Yes. It is possible to unsubscribe in ‘My Account’ or sending an email to tienda@lecrane.com.

How can I make sure that my purchase went well?

Once the order is done, you will receive a confirmation email. If you don’t receive it, do not hesitate to contact our customer support team by phone or by email  tienda@lecrane.com

What should I do if I receive a defective article?

Lecrane.com only sells articles in perfect condition, but in case of a defective one you should get it in touch with the customer support team and the product will be replace without any cost.

What should I do if I receive an incorrect article?

If by mistake you receive an article that you did not order contact our customer support team and the product will be replaced without any cost.

How do I know my size?

Lecrane.com specifies the measurement of every of its products online.

 

Size S: 71 cm long, 45,5 cm between shoulders, 51 cm across the chest, 53 cm wide, 19,5 cm length of the sleeves.

 

Size M: 73 cm long, 47 cm between shoulders, 54,5 cm across the chest, 51 cm wide, 19,5 cm length of the sleeves.

 

Size L: 75 cm long, 48,5 cm between shoulders, 57 cm across the chest, 53 cm wide, 21 cm length of the sleeves.

 

Size XL: 79 cm long, 50 cm between shoulders, 59,5 across the chest, 59 cm wide, 22 cm length of the sleeves.